Return Policy
Our top priority is customer satisfaction. You may return ordered items and withdraw from the sales contract within 14 days of receiving the goods (excluding Gift Cards). It is important that you notify us of your decision by sending an email to sales@hyrv.co within this 14-day period.
Return Conditions:
- Items must be unused, unworn, and undamaged.
- Items should be returned in their original packaging.
- Delivered items may only be used for checking, similar to trying them on in a store.
Refund Process: Once we receive the returned items, we will refund the purchase price of the items. Please note that shipping and handling fees are non-refundable.
- If you paid via invoice/PayPal, please provide your bank details for the refund.
- If the item was a gift, the refund will be issued to the sender.
Return Address: Monquer OÜ
Pärnu mnt 32, 10141 Tallinn
Exchanges & Replacements: We do not offer exchanges or replacements. If you need a different size or item, please place a new order on our website.
Please note: Shipping fees will apply for exchanges.
If you have any questions or need assistance, feel free to contact us at sales@hyrv.co.